Cancellation Policy for PBY Healing Hub

 

At Perfect Balance Yoga & Healing Hub, we value the time and commitment of our students, clients, and practitioners. 

 

1. Group Yoga Classes
• Cancellations must be made at least 2 hours before the class start time to avoid a penalty.
• Late cancellations (within 2 hours) or no-shows will result in the loss of a class credit or a $15 fee for drop-ins or unlimited members.
• In cases of emergencies, please contact us directly at (604) 768-6357 and we’ll do our best to accommodate.

 

2. Individual Private Yoga Sessions
• Cancellations or rescheduling requests must be made at least 24 hours in advance.
• Late cancellations (within 24 hours) will be charged 100% of the session fee.
• No-shows will be charged 100% of the session fee.
• For packages, missed sessions without appropriate notice will count as used.

 

3. Private Group Yoga Sessions or Events
• Cancellations or rescheduling requests must be made at least 30 days before the scheduled private event.
• Late cancellations (less than 30 days) will be charged 100% of the session fee.
• No-shows will be charged 100% of the session fee.
• For packages, missed sessions without appropriate notice will count as used.

 

4. Healing Sessions (Reiki, Massage, Coaching, etc.)

• Healing sessions must be cancelled or rescheduled at least 24 hours in advance.

• Late cancellations will be charged 50% of the session fee.
• No-shows will be charged the full session fee.
• We appreciate your understanding, as your practitioner reserves this time specifically for you.

 

Refunds & Exceptions
• We do not offer refunds for missed classes, expired class passes, or late cancellations.
• Exceptions may be made for medical emergencies or unforeseen circumstances at our discretion.
• If we need to cancel a class or session, you will receive a full refund or the option to reschedule.

 

How to Cancel
• Cancellations can be made via Mindbody, by phone at (604) 768- 6357, or by email at pbywestkelowna@gmail.com.
• Please ensure you receive a confirmation of your cancellation.

 

Thank you for respecting our time and energy, and for supporting a mindful and committed community.